Prioritize & Plan| Monitor Performance | Control Process Performance |
Measurement Systems | Integrating Processes | Assessing Processes |
Management Training | Continuous Improvement

Any business can identify improvement opportunities, but how can a business reliably select the right projects at the right time. Prioritizing improvement projects becomes absolutely critical to a business’ future. Improvement opportunities should be gathered ongoing, in an environment of continuously-improving, as well-defined processes provide automatic feedback loops, ones tied directly to customer needs.

Managers, who gain an understanding of key processes and their integration, evaluate a list of improvement opportunities that have been gathered as a regular function of well-defined processes. From this list, they can analyze options, ramifications, and ultimately values for each opportunity on such a list. Data from the process of each opportunity on this list help guide decision making, as opportunities with most potential, constructive impact can be identified and evaluated more objectively.

Effective evaluation of process performance hinges on monitoring processes in a consistent, structured manner. Through such a structure, leaders can identify trends, tendencies, and variations in process performance, and subsequently collect improvement ideas.

A library of process improvement ideas can become central to the monitoring and evaluation processes as companies rely on process improvements to maintain an edge on competition and a solid grasp of market share, probable growing market share.

APS works with businesses to create ways to effectively monitor processes, by transferring the knowledge and skills for your experts to master.

Process control is much more than hiring managers and reviewing data. Control is really combining many functions of Process Management, including Monitoring Process Performance, Prioritizing and Planning, Measuring Process Performance, Analyzing Processes, effectively Integrating Processes, and more.

Process Control begins with a structured approach and builds on collection of the right data. Control involves use of industry best practices, tools, and techniques. Control relies on proactive management.

Most experts combine Monitor and Control, but we believe this approach de-emphasizes one or the other or both. Controlling a process means knowing which steps to take when a process provides varying results in what is delivered to your customers. Monitoring a process means knowing when to take those steps.

Developing a meaningful, reliable measurement system is essential for any business to realistically monitor its operational performance and understand its capacity. These two values, performance and capacity, always dictate a business’ potential, or future.

When designing a reliable measurement system, each measurement relies on an operational definition. An operational definition for a measurement provides a finite way to determine performance. Each measurement needs to be meaningful—directly tied to customer needs—and repeatable in a way that minimizes or prevents variation in a process’ output, whether a product of a service.

APS helps companies design reliable, informative Measurement Systems that identify process performance continuously, a system that identifies performance levels of individual processes and provides metrics for company-wide, integrated metrics.

A successful transaction—delivery of high-quality products and services—is the juncture where success of process integration announces itself. Well integrated processes deliver effective products and/or services that groom customer satisfaction. Returning customers is the reward.

Effective process integration is the thread that seamlessly ties customer needs to process performance. The thread consists of valid, meaningful process measurements. Ultimately, success relies on effective and efficient process performance, tied to customer needs.

Integrating processes may arguably be the most difficult single focus for any organization, for numerous reasons. Each company has its particular combination of hurdles to block the path to effective integration. The reason for this is because it is difficult, just by the way businesses are organized. That’s where are expertise provides the tools and techniques to simplify, perhaps make scientific, your approach to integration. Use realistic data to drive reasonable integration. Let us help your organization develop the tools and skills to paint a representative, harmonious landscape of integration.

An effective assessment of processes depends on an evaluation of how process results—products and services—connect to ever-changing customer needs. Assessments should match goals outlined by the Software Engineering Institute’s Configuration Management Model (CMMI).

APS conducts CMMI evaluations, and it conducts customized versions, APS generically refers to as a Process Capability Model. Often, such an assessment is a very effective starting point for improving performance of a company’s operation.

From such evaluation, leaders can carefully make informed decisions in planning for today and for tomorrow. Any plan, then, remains intrinsically tied to customer needs within context of the bigger picture.

Please, let us come in and conduct a 2-week evaluation, either a CMMi Assessment or else a customized (APS)PA. Note: A company’s own initials or branding can fit inside the parenthetical letters as well). An effective evaluation starts and ends with a review of your processes. We’ll conduct an assessment, often within 2 weeks and provide an informative evaluation with recommendations we’ll help you prioritize. Our rates are reasonable, and our results are professional.

Successful management means managing people. Through our training, we demonstrate how people fulfill roles determined by the process (es). We demonstrate how the work roles perform deliver ultimate customer value. Job performance is measured by how work delivers products and services. Valid, meaningful measurements produce data. Data provides objective means for decision making and performance evaluation. Employee evaluations, then, should follow suit; evaluations should reflect how roles add to the success of process performance. This approach can be ingrained as an evaluation method or as a major part of it. Watch employee morale rise. Watch employee performance improve.

Plus, APS has introduced a training system based on Six Sigma. Please invite us in to show you how it works.

Such an environment devotes itself to the mission of customer satisfaction. This approach helps inspire camaraderie with a backdrop of objectivity through Policy, Standards, and Processes, supported by data. Imagine the ability to review a process’ performance on demand. That’s what an environment of continuously-improving processes creates. It is a means to put and keep everyone on the same page. Process works! Please, allow us to show you just how well!

Process Managment
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Integrating Processes
Assessing Processes
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