Access Process Solutions (APS) has worked with several, top health-care providers to help optimize processes, lower costs, and improve customer satisfaction. We accomplished this in a busy, metropolitan clinic, which has several facilities across a geographic region. Management was concerned with the irregularity of service, customer complaints, employee absenteeism, and exorbitantly rising costs.

APS Work
A team of APS consultants spent two years:

	Identifying major processes
	Mapping processes
	Base-lining processes
	Establishing a measurement plan
	Developing an org change strategy
	Integrating processes

APS Results
This high-level list presents only a handful of work the provider and APS completed. To get there, APS met with leadership and carved out a plan to drive business transformation from a traditional management approach to a more current approach.

We’re still working with them, yet we can share these accomplishments:

	Drove down costs
	Developed employees
	Tackled non-value added steps
	Improved customer satisfaction
	Increased profit
	Established new services

We discovered with them that ideas may benefit a certain area, yet not bring value to the business? It becomes a way of doing business, and APS consulting revives that type of business focus.

Review our process packages found under Six Sigma or APS Strategies. If you want more information, please contact APS.

Note: Due to agreements made with all clients, we do not share details of proprietary work.