Access Process Solutions (APS) works with service providers across industry. From delivery to retail to support centers, APS consultants help drive Six Sigma and APS process-improvement and -design projects, delivering stable, streamlined, effective processes that produce predictable results.

APS strategies help service organizations discover ways to squeeze more out of tightening budgets through a variety of means, including:

	strengthening efficiencies
	cutting costs
	automating, where it makes sense
	feeding process work with customer data

Clients adopt Six Sigma, Lean Six Sigma, or APS Strategies to strengthen daily output. We provide expertise in the above approaches, focusing on customer, process capability, valid measurements, consistent documentation, constant process communication. Our newest strategy, Community of Communication (ACoC) takes hold especially well for service processes.

APS Work
APS consultants work with a large print shop to identify improvement opportunities, using APS Strategies, including APSPI (Process Improvement) and APSPC (Process Culture). Together, we are improving traditional processes, designing new ones, and identifying new opportunities, such as new, more granular services. These processes monitor run times, response times, stock time, etc., through new control activities.

APS Results
Process work at this shop has provided results like these:

	customers stand at the counter for less time
	staff is flexible to meet high-demand times
	consultations have risen dramatically

These and other exciting results arise from two main changes: newer, better processes and newer, better attitudes. These processes consistently monitor ever-changing customer needs, and they do so in a proactive way. This approach fosters clearer vision.

Review our process packages found under Six Sigma or APS Strategies. If you want more information, please contact APS.

Note: Due to agreements made with all clients, we do not share details of proprietary work.