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Funding
Briefly tell us about your organization.
 

City:

Are we effectively funding the right business areas in the right way?
1.
 Do we know which processes have the greatest impact on customers?
No
Not sure
Yes
2.
 Are customer-focused standards clearly measured and monitored?
No
Not sure
Yes
3.
 How do we measure processes?
We don't. We measure p/l and area budgets
We use basic, good measures/metrics
We have an integrated, coordinated measurement plan
4.

Have we mapped out our processes fully?
No
Some
Most
Mapped and documented
Mapped, documented, and measured

If yes, which tools did you use?

5.
 Do we know how much each process costs?
No
Unsure
Yes
6. Can we tie profit back to processes?
No
Don't know.
Yes.
May we contact you to learn more about your organization and its needs?

Name: Email:

Phone: Ext:

 
 

 
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